{"id":4910,"date":"2024-08-09T12:36:34","date_gmt":"2024-08-09T10:36:34","guid":{"rendered":"https:\/\/e-polish.eu\/sklep\/?page_id=4910"},"modified":"2025-08-13T10:55:32","modified_gmt":"2025-08-13T08:55:32","slug":"polityka-zwrotow-i-refundacji","status":"publish","type":"page","link":"https:\/\/e-polish.eu\/sklep\/polityka-zwrotow-i-refundacji\/","title":{"rendered":"Zwroty i reklamacje"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color wp-elements-e638a7cc5a5825b2206565d1592d68c0\" style=\"padding-bottom:0;font-size:45px\">Zwroty i reklamacje<\/h1>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Zwroty<\/h4>\n\n\n\n<p class=\"justify-text\">Istnieje mo\u017cliwo\u015b\u0107 odst\u0105pienia od umowy bez podania przyczyny w ci\u0105gu 14 dni od daty otrzymania przesy\u0142ki. W celu zg\u0142oszenia zwrotu, wystarczy przes\u0142a\u0107 wiadomo\u015b\u0107 e-mail na adres info@glossa.pl, podaj\u0105c numer zam\u00f3wienia oraz informacje o produktach przeznaczonych do zwrotu.<\/p>\n\n\n\n<p class=\"justify-text\">Produkty nale\u017cy odes\u0142a\u0107 w stanie nienaruszonym, na adres sklepu w ci\u0105gu 14 dni od zg\u0142oszenia zwrotu. Zwrot \u015brodk\u00f3w nast\u0105pi w ci\u0105gu 3 dni od momentu otrzymania przesy\u0142ki lub dowodu jej nadania, w zale\u017cno\u015bci od tego, kt\u00f3re zdarzenie nast\u0105pi wcze\u015bniej. Zwrotowi nie podlegaj\u0105 koszty wysy\u0142ki. Koszt zwrotu produkt\u00f3w zawsze pokrywa kupuj\u0105cy. <\/p>\n\n\n\n<p class=\"justify-text\">Za produkt nienaruszony uznaje si\u0119 nieodpakowan\u0105 ksi\u0105\u017ck\u0119 w folii ochronnej, ksi\u0105\u017ck\u0119 z kodem pokrytym warstw\u0105 \u015bciern\u0105, ksi\u0105\u017ck\u0119 bez \u015blad\u00f3w u\u017cytkowania, lub kod dost\u0119pu, kt\u00f3ry nie zosta\u0142 aktywowany na platformie\u00a0<a href=\"http:\/\/e-polish.eu\/\" target=\"_blank\" rel=\"noreferrer noopener\">e-polish.eu<\/a>.<\/p>\n\n\n\n<p class=\"justify-text\">W przypadku, gdy paczka zostanie zwr\u00f3cona do nadawcy z powodu nieodebrania jej przez klienta, zwrot \u015brodk\u00f3w nast\u0105pi po 14 dniach od jej dostarczenia do nadawcy, z potr\u0105ceniem koszt\u00f3w przesy\u0142ki oraz koszt\u00f3w zwrotu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Reklamacje<\/h4>\n\n\n\n<p class=\"justify-text\">W przypadku stwierdzenia wad produktu, mo\u017cna zg\u0142osi\u0107 reklamacj\u0119 drog\u0105 mailow\u0105 na adres: info@glossa.pl. W wiadomo\u015bci warto poda\u0107 numer zam\u00f3wienia oraz opisa\u0107 problem, a w miar\u0119 mo\u017cliwo\u015bci do\u0142\u0105czy\u0107 zdj\u0119cia wadliwego produktu.<\/p>\n\n\n\n<p class=\"justify-text\">Reklamowany produkt nale\u017cy odes\u0142a\u0107 na adres sklepu. Reklamacja zostanie rozpatrzona w ci\u0105gu 14 dni od otrzymania przesy\u0142ki, a informacje o dalszych krokach zostan\u0105 przekazane mailowo.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Zwrot \u015brodk\u00f3w<\/h4>\n\n\n\n<p class=\"justify-text\">W przypadku zwrotu \u015brodk\u00f3w, nale\u017cno\u015b\u0107 zostanie zwr\u00f3cona tym samym sposobem p\u0142atno\u015bci, kt\u00f3ry zosta\u0142 u\u017cyty przy dokonywaniu zakupu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Kontakt<\/h4>\n\n\n\n<p class=\"justify-text\">W razie pyta\u0144 dotycz\u0105cych zwrot\u00f3w lub reklamacji, zach\u0119camy do kontaktu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"justify-text\" style=\"margin-left:18px\">Email: info@glossa.pl<\/li>\n\n\n\n<li class=\"justify-text\" style=\"margin-left:18px\">Telefon: <a href=\"https:\/\/www.google.com\/search?q=glossa+szko%C5%82a+j%C4%99zyk%C3%B3w+obcych&amp;oq=glossa+szko%C5%82a&amp;gs_lcrp=EgZjaHJvbWUqCggAEAAY4wIYgAQyCggAEAAY4wIYgAQyEAgBEC4YrwEYxwEYgAQYjgUyDAgCEEUYOxiiBBiJBTIKCAMQABiABBiiBDIKCAQQABiABBiiBDIGCAUQRRg8MgYIBhBFGD0yBggHEEUYPdIBCDE3OTFqMGo0qAIAsAIB&amp;sourceid=chrome&amp;ie=UTF-8#\">12 429 40 51<\/a><\/li>\n\n\n\n<li class=\"justify-text\" style=\"margin-left:18px\">Adres: ul. <a href=\"https:\/\/www.google.com\/maps\/place\/\/data=!4m2!3m1!1s0x47165b1455e00eef:0xe493aa28a66537f3?sa=X&amp;ved=1t:8290&amp;ictx=111\">J\u00f3zefa Dietla 103, 31-031 Krak\u00f3w<\/a><\/li>\n<\/ul>\n\n\n\n<p><em>Dzi\u0119kujemy za wsp\u00f3\u0142prac\u0119!<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zwroty i reklamacje Zwroty Istnieje mo\u017cliwo\u015b\u0107 odst\u0105pienia od umowy bez podania przyczyny w ci\u0105gu 14 dni od daty otrzymania przesy\u0142ki. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4910","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"page-small":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"lws_wr_thumbnail":false,"lws_wr_thumbnail_small":false},"uagb_author_info":{"display_name":"Marta Zawisza","author_link":"https:\/\/e-polish.eu\/sklep\/blog\/author\/mzawisza\/"},"uagb_comment_info":0,"uagb_excerpt":"Zwroty i reklamacje Zwroty Istnieje mo\u017cliwo\u015b\u0107 odst\u0105pienia od umowy bez podania przyczyny w ci\u0105gu 14 dni od daty otrzymania przesy\u0142ki. 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