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No longer have access via personal codes from all my textbooks

AllKeys
2022-04-07
13:19
No longer have access via personal codes from all my textbooks
I have no longer access to exercises on e-polish platform to any of my textbooks! For example, the code from "Krok po Kroku 2" textbook was activated two weeks ago, but my access has suddenly become limited and the platform asks me to pay extra money to restore the access. Please, help me to solve this problem, I can't study and use my textbooks properly without any access to the learning materials on the platform.
mnowacka
2022-04-07
14:00
Dear Alla,

Thank you for raising this issue with us. I have already replied to you via email. Please let me know if you need any additional information.

Regards,

Patrycja Błasiak
patrycja.blasiak@glossa.pl
AllKeys
2022-04-07
16:14
The problem isn't solved! You have sent me a marketing offer to buy extra services from your platfrom instead of helping with my issue. You are writing everywhere that a student will have an unlimited access to the e-coursebook "Polski Krok po kroku" after having activated his personal code from a corresponding paper book, but it is NOT TRUE! I have activated my codes from my paper textbooks and after two weeks I don't have access to keys and exercises anymore!
Where is my unlimited access to the e-coursebooks, which was promised by your company in case a client buys paper textbooks "Krok po Kroku" and activates the codes inside? Can your company solve this issue at last? Education is supposed to be fair, it's not only about money making! Especially when a student has showed trust to you company by having bought the whole series of paper textbooks "Krok po Kroku" and has no wish to pay for the services twice!
AllKeys
2022-04-07
16:32
Where is my unlimited access to the e-coursebooks I have payed for by buying all the corresponding paper textbooks "Krok po kroku"?! Can you finally solve this issue from your side?
mnowacka
2022-04-08
09:50
Dear Alla,

Thank you for your message. Please do not worry, you do have access to the e-coursebooks. In a private email I will write on what student account (you have more than one) the codes were activated.

I also would like to explain in detail our e-learning courses and how they work:

You can choose from the following courses for adults:

* POLSKI krok po kroku 1 - level A1/A2

* POLSKI krok po kroku 2 - level A2/B1

Each of them is available in two versions: basic (e-coursebook) and extended version (online course). Below I present their characteristics.


>>> E-coursebooks ''POLSKI krok po kroku ''

The e-coursebook is an interactive textbook for learning Polish. It is designed to motivate you to work and guide you step by step through the self-learning process. It contains exercises and materials in an interactive form from our ''POLSKI krok po kroku'' textbooks with command translations, answer key, audio, multimedia dictionary with translations of words and phrases.

Students can use e-coursebooks on the e-polish.eu platform. Access is for unlimited time on a student's account.


>>> Online courses ''POLSKI krok po kroku ''

Online course is an extended version of the e-coursebook and it gives you the opportunity to learn the Polish language on your own in an effective way. The course includes exercises and materials (like the e-coursebook) and additionally:

+ hundreds of additional, alternative exercises

+ grammar comments and tables

+ vocabulary revision module (flashcards)

+ possibility to save your own notes

The access is for 12 months on the student's account (from the moment it is activated). Note, that if you already have access to the e-coursebook you can buy the online course with a 55% discount.


I hope my reply was helpful.

Regards,

Patrycja Błasiak
patrycja.blasiak@glossa.pl
Nauka polskiego Rosa
Rosa
Barcelona (Hiszpania)

To rzeczywiście działa! Świetna jest także konwencja kursu - coraz bardziej wciągam się w akcję i zaprzyjaźniam z bohaterami, a przy okazji wydaje mi się, że coraz lepiej rozumiem i mówię po polsku. Mój nauczyciel polskiego także jest zaskoczony moimi postępami ;-)

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