FAQ for students

How to activate FREE demo access to e-coursebook+

You can activate a three-day free access to our self-study courses e-coursebook+ '' POLSKI krok po kroku '' on your individual account in the folder e-coursebooks+ by clicking on '' 3-day demo version ''

How to get annual access to the e-coursebook+

You can order the self-study course in the Shop folder on your account

I cannot access my materials on the platform

Make sure:

• your demo version or access did not expire,
• that the account you have logged into is the one on which you have active access to the materials,
• you follow the technical requirements for using the e-polish.eu platform described earlier.

What is the Virtual Classroom on e-polish.eu

Online classes with a teacher take place on the e-polish.eu platform in the Virtual Classroom. The student and the teacher have a common screen (board) where the teacher displays interactive elements of the lesson (exercises, pages from textbooks, recordings, films, pictures, interactive games). They also can communicate through audio-video connection and chat. Watch a video about the Virtual Classroom

Technical requirements for Virtual Classroom

Check our tips for using our virtual classroom

How to order 1:1 online lessons with a teacher

• You can order individual online classes online with teacher base or in the Shop on your account. After selecting the teacher, click the "order" button under the teacher's photo. The further purchase process will be carried out by the system. You can pay by bank transfer, Paypal or credit card (depending on the teacher's preferences). When the teacher receives your payment, you will get the confirmation and the online classes package will be added on the platform. Then it will be possible to arrange the classes. Check the instruction
• You can also order individual online classes online with a teacher from our school SJO GLOSSA. In this case, please contact us at info@glossa.pl. Our consultants will ask you additional questions in order to organize online classes for you. Knowing your expectations will help us find you the most suitable and available teacher.

How to check my package of classes

You can find Information about your actual packages of classes on your account in the bought online classes folder.

How to arrange a class

You can arrange your class by going to the School schedule folder, or by clicking on the plus icon on your homepage and selecting "arrange class". If your teacher has any open slots for classes available, they will be marked green in the schedule. You can arrange a class by clicking on any of the green slots. Once the class has been arranged, you will see the slot in the schedule turn light grey and it will have your teacher's name on it. If you do not see any free slots in your teacher's schedule, you can contact them directly by clicking on the envelope icon next to their profile.

Where can I see my upcoming classes

All the upcoming classes (all arranged ones) are listed in the folder Current classes folder.

How to contact my teacher

You can contact your teacher by clicking on the envelope icon in many ways:

• in the School schedule folder
• in the Current classes folder
• in the Archive classes folder

How to cancel or postpone upcoming class

• Go to the folder Schedule teacher ,choose the exact lesson slot you want to cancel and click ‘’cancel a class’’. Please note that if you are going to be charged for the canceled lesson, a window will pop up informing you about it. You can check your teacher's scheduling rules above the timetable.
• You can also contact your teacher first and ask to cancel or postpone the class

How to enter the Virtual Classroom?

Log in to your account on the e-polish.eu at least 5 min before the lesson. Wait for the teacher to start the lesson at the agreed time. If the lesson does not open automatically please click your ''upcoming class'' in the folder School / Classes / current or click the link to your lesson which we will send you before the class. Click ''play'' in order to go inside the virtual classroom. The the virtual classroom will automatically appear on your screen.